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Level 2 Developing Time Management skills

Level 2 Developing Time Management skills Course Description: This time management course provides learners with the knowledge and skills needed to plan and organise their time effectively. Delegates will learn how to manage their time and use their initiative to...

Level 2 Telephone Skills

Level 2 Telephone Skills Course Description: This course will raise the awareness of telephone skills and assist delegates in providing telephone service excellence. It is suitable for anyone who uses the telephone as part of their normal duties. One bad experience...

Level 2 Self-Assessment

Level 2 Self-Assessment Course Description: The aim of this course is for learners to develop the skills to assess their own strengths, weaknesses, skills and qualities to inform personal goal setting and to review personal achievements over time. In this course,...

Level 2 Professional ethics and conduct

Level 2 Professional ethics and conduct Course Description: The objective of this course is to raise learner awareness in regard to professional ethics and their conduct. Learners will develop their knowledge and have a clear understanding of what is and is not...

Level 2 Personal Presentation

Level 2 Personal Presentation Course Description: The general aim of this course is to provide opportunities for the learner to develop personal presentation skills and to understand the importance of personal presentation. Activities could include personal grooming,...

Level 2 Personal Development Award

Level 2 Personal Development Award Course Description: This Award provides learners with opportunities to continue to acquire and develop the attributes and capabilities required to increase their confidence, resilience and responsibility. The Award also provides...
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